SHIPPING POLICY
At TAICHI GEMSTONE, we handcraft each piece of gemstone jewelry with care and perform traditional energy cleansing rituals to ensure you receive your item in its most powerful and harmonious state.
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1. PROCESSING TIME
Order Processing: 2–5 business days
Each piece is:
– Handcrafted to order
– Energy-cleansed using traditional feng shui methods
– Quality-inspected before packaging
– Carefully packaged for safe transit
Orders are processed Monday–Friday (excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
You will receive an order confirmation email immediately after purchase.
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2. SHIPPING TIME & CARRIERS
Transit Time: 15–20 business days after dispatch
Shipping Carriers: USPS, DHL, FedEx, or local postal services (depending on destination)
Total Estimated Delivery: 20–25 business days (processing + transit)
Tracking Information: You will receive a shipment notification email with your tracking number once your order is dispatched. Please allow 24-48 hours for tracking to become active.
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3. SHIPPING RATES
✅ FREE Standard Shipping worldwide on orders $99 USD or more
📦 Orders under $99 USD: Shipping calculated at checkout based on:
– Destination country
– Package weight
– Shipping method selected
Shipping costs are displayed before you complete your purchase.
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4. SHIPPING DESTINATIONS
We ship worldwide to most countries.
❌ We do NOT ship to:
– P.O. Boxes
– Military APO/FPO addresses (contact us for alternatives)
✅ Physical street addresses only
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5. ADDRESS ACCURACY & CHANGES
IMPORTANT: Please ensure your shipping address is complete and accurate before completing checkout.
Address Requirements:
– Full recipient name
– Complete street address (no P.O. Boxes)
– City, State/Province, ZIP/Postal Code
– Country
– Contact phone number
Address Changes & Cancellations:
– Must be requested within 2 hours of order placement
– Contact support@taichigemstone.com immediately
– After 2 hours, the order is handed to the carrier and changes cannot be made
We are not responsible for orders shipped to incorrect addresses provided by the customer.
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6. DELIVERY DELAYS
Estimated delivery times are approximate and not guaranteed.
Delays may occur due to:
– Customs clearance procedures
– National or religious holidays
– Carrier schedule changes
– Weather conditions
– Remote or rural delivery locations
– Peak shopping seasons (Black Friday, Christmas, etc.)
We will notify you immediately if we become aware of any significant delays.
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7. CUSTOMS, DUTIES & TAXES (INTERNATIONAL ORDERS)
International customers are responsible for:
– Import duties
– Customs fees
– Local taxes
These charges are determined by your country’s customs authority and are NOT included in our product or shipping prices.
TAICHI GEMSTONE is not responsible for customs delays or fees.
For questions about duties/taxes, contact your local customs office before ordering.
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8. TRACKING YOUR ORDER
After your order ships, you will receive:
– Shipment confirmation email
– Tracking number
– Link to track your package
Track your order at: [Carrier Website] or contact us for assistance.
Note: Tracking updates may take 24-48 hours to appear after dispatch.
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9. DELIVERY ISSUES
Failed Delivery / “Return to Sender”:
If your order is returned due to:
– Incorrect or incomplete address provided by customer
– Refused delivery
– Unclaimed package
– Failed delivery attempts
The customer is responsible for:
– Original shipping costs (non-refundable)
– Return shipping fees charged by carrier
– Reshipping fees for redelivery
We will contact you to arrange reshipment once the package is returned to us.
“Delivered” Status:
We are not responsible for packages marked as “Delivered” by the carrier.
If tracking shows “Delivered” but you have not received your package:
1. Check with neighbors or building management
2. Verify the delivery address
3. Contact the carrier directly
4. Wait 24-48 hours (sometimes marked delivered early)
5. Contact us at support@taichigemstone.com if still missing
Lost or Stolen Packages:
Once a package is marked “Delivered” by the carrier, TAICHI GEMSTONE is not liable for lost or stolen packages. We recommend:
– Requesting signature confirmation at checkout (additional fee)
– Using a secure delivery location
– Tracking your package closely near delivery date
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10. ORDER TRACKING & UPDATES
You can track your order status:
– In your account dashboard (if registered)
– Via tracking link in shipment email
– By contacting support@taichigemstone.com with your order number
We will send email updates at:
– Order confirmation
– Order shipped (with tracking)
– Delivery confirmation (if available)
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11. CONTACT & SUPPORT
For questions, concerns, or issues regarding your shipment:
📧 Email: support@taichigemstone.com
🕐 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM CST
Please include your order number in all correspondence.
We aim to respond within 24 hours during business days.
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12. OUR COMMITMENT TO YOU
Each TAICHI GEMSTONE piece is more than jewelry — it’s a vessel of positive energy, luck, and harmony.
We take great care in:
✨ Handcrafting each piece with traditional techniques
✨ Energy-cleansing using feng shui rituals
✨ Quality inspection before shipping
✨ Secure packaging to protect your item during transit
We appreciate your patience and understanding as we prepare and deliver your order with the utmost care and intention.
Your satisfaction and the integrity of your gemstone’s energy are our top priorities.
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POLICY UPDATES
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
By placing an order with TAICHI GEMSTONE, you acknowledge and agree to this Shipping Policy.
Thank you for choosing TAICHI GEMSTONE. 🙏